Refund policy

Returns and refunds

We want your sleigh to arrive safely and bring a little magic home. If something isn't right, we'll make it right.

If it arrives damaged or doesn't work

Email us at support@aeroclaus.com within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. There's no need to send the damaged item back.

If you can't get it to float

Magnetic levitation takes a moment to get the hang of: the sleigh needs to be held in just the right spot the first time. Please watch our setup guide at aeroclaus.com/pages/setup, and email us if it still won't balance. We'll walk you through it. If it still doesn't work, we'll send a replacement or give you a full refund.

If you change your mind

Changed your mind? Email support@aeroclaus.com within 30 days of delivery with your order number and we'll refund the item price. There's no need to send it back: keep it, gift it, or pass it on.

If your parcel is lost

If tracking shows your order hasn't arrived and the carrier confirms it's lost, we'll send a replacement or give you a full refund.

Refunds

Approved refunds are processed within 5 business days, to your original payment method. Depending on your bank, it may take a few more days to appear on your statement.

Gifts

If the sleigh was a gift, the person who placed the order can arrange a return or refund. The refund goes to the original payment method.

Questions

Email support@aeroclaus.com. A real person replies within 24 hours, Monday to Friday.